If you’re not happy, we’ll give you your money back! You can return your order (unused and in original packaging) for any reason within 1 month for an exchange or refund.  

  
UK Customers

You can return your order for any reason within 1 month for an exchange or refund. Please follow the simple steps below:

1. Fill in the returns form included in your parcel noting whether you would like an exchange or refund. There is no need to call us.

2. Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

Mya Magic Mail Order
44 Links Avenue
Gidea Park
Essex,

RM2 6ND

3. Goods are returned at your own cost. The delivery charge for the original order is non-refundable.

Damaged or faulty goods

 

In the unlikely event that you receive any damaged or faulty goods we will replace or refund them in full (including the original postage charge). Please follow the simple steps below:

 

1. Please email shelly@myamagic.com within 7 days of receiving your order to obtain reference number for the return

2. Complete the returns form included in your parcel noting whether you would like an exchange or refund.

3. Send your parcel to Mya Magic Mail Order, 44 Links Avenue, Gidea Park, Essex, RM2 6ND, UK 

4. Faulty/damaged goods cannot be accepted without the reference number and must be returned within 14 days of receiving your order.

 

Please note

 - We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return your parcel.

- Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post.

- If you would like to exchange your order for item(s) of higher value, we will contact you for payment details.

- If you are exchanging for goods of lower value we will refund the difference.

- We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days.